Outsource or In-House? Questions to ask Your Potential Social Media Manager | Part 2

In the February 2024 issue of Salon Education Journal, I wrote an article called: Outsource or In-House: How to Decide What’s Best for Your Business? Read part 1 here where I discussed the pros and cons of outsourcing and hiring in-house SMMs (Social Media Managers). In part 2, I look at essential points, things to be aware of and questions to ask when lookining to hire an SMM for your business. 

I was asked an interesting question a few months ago by a business owner who was quizzing me about whether he should outsource his social media or hire someone to be in-house, he asked:

“Is there such a thing as a ‘one-size fits all’ social media cheat sheet that works across any industry or do I need to hire someone who is specific to mine?

Let’s get real for a moment about social media as a business owner. When you start your own business, and you put your blood sweat and tears into it over time, outsourcing your social media to a stranger, no matter how professional they are, can be frightening.

Social Media Marketing

The idea of losing control of what is posted across your accounts can cause serious anxiety, not to mention cost you a pretty penny, and the idea that someone outside of your business would know better than you what to post is a little hard to believe.

In this article, I have compiled some information to consider when outsourcing your social media along with a few questions to ask your potential social media manager to ensure you’re hiring someone who is right for you and your business.  

To successfully manage the social media for a business, Social Media Managers (SMMs) need to understand a lot more than just what the business is. It’s all well and good knowing what the business sells, the services they offer and the industry they are in, but they also need to understand things like, their unique audience, the language or tone of voice the company is comfortable portraying, the specific aspects of the location they are in, who their customers are and where they come from, the way their current customers interact with them, what their end goal is etc. These are the types of things you may not understand as a SMM just by looking at the client’s website.

Ideally, anyone running your social media for you needs to make sure they match your businesses goals, understands the current trends and important aspects of your industry, familiarises themselves with any geographical issues, understands your target audience and most importantly, matches the tone and personality of your businesses and any in-house posts you are sharing.

As a business owner, you need to make sure that, if you’re going to outsource your social media management, that their asking you the right questions for them to reach and engage with your target audience.

Here are some questions you might want to ask anyone who is potentially looking to manage your social media for you.

      • Looking at our current social media presence, what recommendations would you make for improvements? Ask this question to identify whether they have done their research and looked into areas that need improvement.
      • Can you talk me through how you would develop a strategy for us that’s in line with our audience and business goals?
      • How do you stay up to date with the latest social media trends and changes in algorithms and platform changes?
      • How do you manage analytics and reporting to measure the success on social media platforms?
      • How do you tailor content to each individual platform?
      • Can you show me examples of successful campaigns and profiles you’ve managed for other businesses in the same, or similar industries?
      • Have you got experience with handling negative experiences on social media?
      • What approaches other than paid-for ads do you use to grow and increase reach?

Here are some key things to be aware of when outsourcing your social media management: Is your SMM doing the following things?

Here are some key things to be aware of when outsourcing your social media management: Is your SMM doing the following things?

      • Leveraging specific features and tools from each platform such as Instagram’s shoppable post features for websites with E-commerce, LinkedIn’s article publishing feature, and Linktr.ee’s ability to include multiple links in your Insta bio.

      • Is there consistency in your brand voice, colour and style in the visuals and content?

      • Is there evidence that the SMM is actively listening to and responding to engagement, encouraging discussions.

      • Is your SMM taking advantage of posting into local/regional/relevant groups, connecting with other pages, and collaborating with other accounts and businesses that could be mutually beneficial?

      • Are they actively staying in touch with trends, algorithms, and current topics?

      • Are they posting at the same time every day or are they actively adapting to posting at peak engagement and view times?

While there is no universal cheat sheet for managing social media, no one knows your business better then you, so finding someone that is a good fit for you and your business is important. If you have made the decision to hire in-house or outsource, make sure they have a deep enough understanding of your business, your audience, and the platforms you currently use.

A few more things to be aware of:

Your limitations and expectations for the future

If you decide to hire an SMM, you need to consider what is going to happen with managing the account in the future. If you’re hiring someone on a short-term basis to boost reach and engagement, they need to be aware of your limitations going forward, for example: If they’re going to be creating beautiful images, branded graphics, and templated videos to accompany your posts, is this something you would be able to continue with if you parted ways? The last thing you want is for an enthusiastic SMM to totally revamp your social media with regular shorts, reels, beautiful graphics etc for it all to stop when you part ways because you don’t have the time or the knowledge to continue.

Don’t change your style and voice all in one go

There’s nothing that screams “I’ve hired an SMM” more than your profiles suddenly looking totally different all in one go. If you’re current audience is used to seeing basic posts with simple text and a before and after images posted once a week when you have time, to suddenly see your page being flooded with branded, graphics and text full of emojis, polls and links every day can be too much of a big change. Transition to your new style gradually so that your current audience get used to seeing the new style content more and more, interspersed with what they expect from you.

Hiring an SMM can be a concern, and when you’re letting go of control of something so important to your business, you need to ensure you find the right fit. I hope this article has been helpful for you, but if you have any questions or would like to engage with me about this subject, you get in touch HERE.

Di’s sales and marketing career spans over 26 years starting in print sales and progressing through to head of special publications and on to running her marketing business for the last 10 years. Di now specialises in website design, SEO, social media management and content creation: It is through her marketing business that she became involved with Nabuno, and most recently, which sparked the creation & launch of Salon education Journal.

Outsource or In-House: How to Decide What’s Best for Your Business? | Part 1

Fact: You could be an absolute legend in your chosen industry, top of the class through all your training courses, be the best at what you do and be ready to start your own business, but if you don’t have the time or knowledge on how to attract clients, it’s not going to make you any money. 

I was asked an interesting question a few months ago by a business owner who was quizzing me about whether he should outsource his social media or hire someone to be in-house, he asked:

“Is there such a thing as a ‘one-size fits all’ social media cheat sheet that works across any industry or do I need to hire someone who is specific to mine?

Let’s get real for a moment about social media as a business owner. When you start your own business, and you put your blood sweat and tears into it over time, outsourcing your social media to a stranger, no matter how professional they are, can be frightening. The idea of losing control of what is posted across your accounts can cause serious anxiety, not to mention cost you a pretty penny, and the idea that someone outside of your business would know better than you what to post is a little hard to believe.

I’ll be honest, I am a bit of a control freak. I have run my own business now for 10 years in an industry I have been part of for almost 25 years, and one of the toughest aspects of helping businesses to be successful is their social media strategy.  Before I migrated over into marketing within the salon industry, I was a social media manager for various types of business across totally different industries, for example, I managed business launches, rebrands, website builds, marketing audits and social media management for many businesses including:

      • A Women’s peer to peer support charity.

      • A Building plastics and builders supplies trade centre.

      • Aesthetics and weight loss clinic.

      • Beauty and wellness salon.

      • Businesses vehicle and assets financing company.

      • Ornamental plaster manufacturing company.

      • Garden machinery business.

      • Windows, doors and conservatory supply and fit company.

      • Restaurants and cocktail bars

Just to name a few, but you get the idea. Over the years of dealing with these various businesses, I have accumulated a tonne of ‘useless knowledge’ from how to identify a property’s age by the period features & how to maintain the perfect lawn, to how to make the perfect Pina Colada (ok, that one’s been quite useful) So from this, you would most likely deduce that you don’t need to have expertise in any one industry to be a great social media manager…

Well, yes and no.

OK, let me explain a little further…

Pros: An experienced SSM will have specialist skills in analytics and creation of an effective strategy.

But first, here are a few pros and cons of hiring a social media manager:

To successfully manage the social media for business X, you need to be able to understand a lot more than just what business X is. It’s all well and good knowing what business X sells, the services they offer and the industry they are in, but you also need to understand things like, their unique audience, the language or tone of voice the company is comfortable portraying, the specific aspects of the location they are in, who their customer are and where they come from, the way their current customers interact with them, what their end goal is etc… These are the type of things you may not understand as a social media manager just by looking at your client’s website.

Ideally, anyone running your social media for you needs to make sure they match your businesses goals, understands the current trends and important aspects of your industry, familiarises themselves with any geographical issues, understands your target audience and most importantly, matches the tone and personality of your businesses and any in-house posts you are sharing.

As a business owner, you need to make sure that, if you’re going to outsource your social media management, that their asking you the right questions for them to reach and engage with your target audience. We will cover how to find the perfect social media manager in more depth in a further article, but for now, I want to look at quick way as a salon business owner that you can add a little extra to your social media without having to spend hour writing content.  

Now there are some basic that I am sure you are aware of such as:

      • Making sure you have a book now button on your Facebook page and links to book or contact in your Instagram bio.

      • You’re posting plenty of before and after photos.

      • Sharing other people content, responding to comments and questions.

      • Talking about yourself and your team.

      • Using relevant hashtags.

      • Utilising the use of stories and reals.

But what about the language you’re using? Are you using enough calls to action? Are you grabbing attention with hooks? Are you encouraging your followers to engage with your posts?

Here’s a few ideas for language you can use to amplify your current content…

If you would like to prompt your followers to give you more likes and comments use these end statements:

      • Double tap if you agree (Instagram)

      • I would love to know your thoughts on this…

      • Have you ever [relatable experience]? Let’s discuss!

      • Struggling with [common problem]? This one trick changed everything! 

      • Tag a friend who needs this!

      • Today we had a client who (insert situation) What would you have done?

      • You won’t believe how [common thing] used to be done…

      • Just me or…? [funny relatable situation]

Encourage saves and shares:

      • Love this? Save it to refer to later.

      • Save this for inspiration!

      • Share this with someone who will love it as much as we do…

      • Shae this with someone who needs it!

      • If you know, you know. Tag someone who gets this…

Grab Followers:

      • (Separate your post/reel into two parts) Follow for past 2!
      • Ever wondered how we [unique process]?Here’s a glimpse! 
      • Found this useful? Great! Follow us for more…
      • Follow for more inspiration.

Generate leads or bookings:

      • Drop us a DM for more info
      • Booking link in Bio!
      • Have a question? Get in touch here x x x
      • Want it? DM for more info/book now/click here to buy

Here’s a few ideas on how to start a post to grab more attention…

      • I shouldn’t really tell you this, but…
      • This might shock you…
      • Which one are you? A) xxx B)xxx
      • Stop doing xxx right now if you want xxx
      • Here’s the secret to…
      • (insert a problem you can solve) is NOT something you have to live with!
      • Stop wasting time with…
      • You’ll be shocked at how easy it can be to achieve (insert goal)
      • I have a confession to make…
      • OMG, you’re not still xxxxxxx are you? (shaving your legs on holiday – book a wax consultation/having to use waterproof mascara on holiday – book a lash tint/lash extension appointment)
      • Controversially, I never do this to my clients…
      • NEVER do this after you’ve (had a wax/had a lash tint/had a colour on your hair)

As you can see, just by adding a call to action at the end of, or a hook at the beginning of your posts, and hopefully these ideas with help you ramp up your engagement without spending hours writing new content. Ultimately, successful social media profiles have a good balance between posts that provide value, spark emotion and encourage a response using strong visuals, great hooks and captions and relevant hashtags to maximise your impact.

If you’re considering outsourcing your social media and want to know the secrets to recognising the traits of a social media manager who knows their stuff and the questions to ask them, CLICK HERE to read part 2. 

Di’s sales and marketing career spans over 26 years starting in print sales and progressing through to head of special publications and on to running her marketing business for the last 10 years. Di now specialises in website design, SEO, social media management and content creation: It is through her marketing business that she became involved with Nabuno, and most recently, which sparked the creation & launch of Salon education Journal.

Embracing The Wellness Trend: Using Trends to Grow Your Beauty Business & Brand

Di’s sales and marketing career spans over 26 years starting in print sales and progressing through to head of special publications and on to running her marketing business for the last 10 years. Di now specialises in website design, SEO, social media management and content creation: It is through her marketing business that she became involved with Nabuno, and most recently, which sparked the creation & launch of Salon education Journal.

For a long time, wellness and beauty have been closely intertwined. However, not every wellness trend will transfer to your business, so how can you spot the next trend that is going to increase your client satisfaction and help grow your business?

The answer lies in looking at how your clients build wellness into their daily routines. Research the market and look for wellness trends reshaping the wider market and how you may be able to incorporate them into your business.

The wellness movement has created a surge of “natural” brands and has marked the start of a significant shift in the salon industry. Yet, simply being labelled as “natural”, as we know, isn’t the golden ticket it’s sometimes made out to be.

 Misuse of language like natural or organic to sell a solution to your clients is something we should be mindful of and before you use these terms make sure those labels fit. 

To attract new clients, and maintain client retention, it’s important to tap into new wellness trends that are emerging. Here are some current trends that are being welcomed by clients and businesses alike:

“Clients are continuing to seek brands that offer “free from”, cruelty-free, vegan ingredients, plant-based formulations, and packaging that is reusable or refillable, along with low carbon footprints.”

Self Care Isn’t Selfish

Following on from the after effects of the pandemic, more and more consumers are prioritising self care and incorporating it into their personal care routines. According to global insight organisation, NIQ in their 2023 Consumer Outlook, a huge 46% of current consumers identified physical or mental wellness as a top priority for 2023. 

As we all make the effort to improve our mental and physical health, are your clients looking towards a wider range of products or services to help target hair, skin and nails as part of a healthier lifestyle?

Clients are not only seeking to improve their skin or build healthier hair and nails, they are looking for products and services that help reduce stress and anxiety, give a sense of relief from daily life and something that makes them feel pampered and looked after inside and out. 

Clean Beauty

The demand for clean beauty and personal care products is growing, and today’s clients can be highly selective about the ingredients they prefer.

There are a variety of free from products on the market and many product brands are now ensuring that they offer a choice of products that reflect the consumer patterns that are evolving.

As more products exclude ingredients like sulphates, along with many others, to enhance their purity, the market becomes narrower but continues to be a growing space. It’s important that you understand your client demographic’s view on clean beauty so you can deliver the products they are most likely to connect with. 

Building Sustainability Into Your Business

As an industry we have begun the turn towards eco-friendly brands and systems to improve our carbon footprint, create less waste and be more world friendly. As we make these changes an increasing number of clients are also, not just scrutinising the practices of the businesses, where they spend their hard-earned money, they are also looking at the packaging materials, its potential for refill, recycling, or composting which we should also be considering. 

More and more clients are looking for sustainable solutions in every aspect of their lives, including actively making more sustainable choices when choosing salons and professionals.

Marketing your business and demonstrating your use of products created by eco-brands that offer sustainability, focus on wellness and shine the light on healthy living, will make you a beacon business for those keen to help themselves and make a difference to the world. Many clients are unaware that there are eco-salons out there, so if you are in that mix, make sure your marketing and branding clearly state it.

Clients are continuing to seek brands that offer “free from”, cruelty-free, vegan ingredients, plant-based formulations, and packaging that is reusable or refillable, along with low carbon footprints. 

The momentum behind the clean and sustainable trend shows no signs of waning, and so if you’ve not taken the step in the clean, green direction yet, maybe it’s time to start investigating.

Make It Personal

One trend that is significantly on the increase is service personalisation. Clients are seeking out products and services that salons are tailoring to their specific and personal needs. This level of bespoke services attracts clients that want to be made to feel like they are created just for them and that they are heard.

Bespoke advance level beauty treatments and packages, that include in depth consultations and treatment plans, will hook into a very specific client demographic that has a disposable income level to support this very service level. However you can also create affordable upgrades to make things a little more personalised to your clients. The cheapest of these is offering silent treatments where there is no conversation during the client’s treatment time. Free to offer, but for some who want to relax, be with themselves, it can be an invaluable service offering.

Offering a highly targeted product or treatment can also help you stand out from the crowd and be ahead of the game in terms of meeting the needs of specific category searches.There have been shifts in what your clients may be searching and research shows that the key words are changing.

“The demand for clean beauty and personal care products is growing, and today’s clients can be highly selective about the ingredients they prefer.”

Searches are less generic and terms like “anti-aging” are being used less while searches looking for more tailored options such as, “mature, dry skin over 40” are increasing.  

Being aware of these shifts in consumer searches can help you keep your business or brand at the forefront of these trends and you can use websites like Answer The Public, to look into keyword searches for your services, treatments and products. 

Stay Ahead of the Game

In order to use consumer trends as a way to increase revenue or help your business grow, it is vital to keep informed of the latest wellness movements. Reading consumer magazines, industry journals, keeping up with social media and checking in with your clients on what their interests are will all help towards this goal. 

Be alert for trends that bridge the gap between wellness and beauty, such as eco-friendly products, organic ingredients, or mindfulness-related practices. This understanding can provide a lens into the industry’s next new thing as it emerges. WGSN is a great place to start and will give you insights for coming years. 

Keep on top of your client thoughts and desires, by using in salon questionnaires and polls on your socials before investing in new products so you don’t end up with a lot of stock that didn’t quite hit the mark. 

Embracing the wellness trends that are here to stay for now means you will appeal to consumers who are building health into their lifestyle and are seeking a salon that fits their needs.

Top Tips to Bring Wellness to Your Services:

 

  • Silent Treatments

  • Offer weighted blankets

  • Heated underblankets

  • Cooling blankets

  • Music choices in treatment rooms

  • Lighting options